Shipping Policy
How We Do It
Last Updated: October 3, 2023
Thank you for choosing Wackadoo Wonders for your shopping needs. We are committed to providing you with a seamless and reliable shipping experience. Please take a moment to review our shipping policy to understand how we handle the shipping of your orders.
1. Shipping Methods:
We offer several shipping options to meet your needs:
Standard Shipping: Our most economical option, with delivery typically within 5-7 business days.
Expedited Shipping: For faster delivery, orders shipped via expedited shipping typically arrive within 2-3 business days.
Express Shipping: For the quickest delivery, select express shipping, which ensures your order arrives within 1-2 business days.
2. Processing Time:
Orders are generally processed and shipped within 1-2 business days after payment confirmation. Please note that processing times may vary during peak seasons or due to unexpected circumstances.
3. Shipping Costs:
Shipping costs are calculated based on the weight of your order, the shipping method selected, and your delivery location. You can view the shipping costs during the checkout process before completing your purchase.
4. Shipping Locations:
We currently ship to addresses within the United States.
5. Tracking Your Order:
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your delivery.
6. Shipping Delays:
While we strive to ensure timely deliveries, please be aware that occasional shipping delays due to weather conditions, carrier issues, or other unforeseen circumstances may occur. Wackadoo Wonders cannot be held responsible for such delays but will do our best to assist in resolving any issues that arise.
7. Address Accuracy:
It is essential that you provide accurate and complete shipping information during checkout. Wackadoo Wonders will not be responsible for orders shipped to incorrect addresses provided by the customer.
8. Shipping Damage or Lost Items:
In the unfortunate event that your order arrives damaged or is lost in transit, please contact our customer support team immediately. We will work with you to resolve the issue, either by providing a replacement or initiating a refund as per our refund policy.
9. Shipping Restrictions:
Certain items may be subject to shipping restrictions or regulations, such as hazardous materials. Please review any product-specific shipping restrictions before making your purchase.
10. Contact Information:
If you have any questions or concerns regarding our shipping policy or your specific order, please don't hesitate to contact our customer support team. You can reach us through our website or by emailing maryann@wackadoowonders.com.
Wackadoo Wonders is dedicated to ensuring your shopping experience is as enjoyable as possible. We appreciate your trust in us, and we will continue to make every effort to provide reliable and efficient shipping services.
Thank you for choosing Wackadoo Wonders!
Returns and Refunds
Everything You Need to Know
Returns and Refunds Policy for Wackadoo Wonders
Last Updated: October 3, 2023
Thank you for shopping with Wackadoo Wonders. We want to ensure your complete satisfaction with your purchase. Please take a moment to review our Returns and Refunds Policy to understand how we handle returns, exchanges, and refunds.
1. Eligibility for Returns and Refunds:
We accept returns and offer refunds or exchanges on eligible items within 30 days of the original purchase date. To be eligible, the following conditions must be met:
- The item must be in its original condition, unused, and in its original packaging.
- Any included manuals, accessories, and tags must also be returned in their original condition.
- Customized or personalized items are generally non-returnable unless they are defective or the customization was done incorrectly.
2. Initiating a Return:
To initiate a return, please follow these steps:
- Contact our customer support team by emailing maryann@wackadoowonders.com or using the contact form on our website.
- Provide your order number and a detailed explanation of the reason for the return.
- Our customer support team will provide you with further instructions on how to return the item.
3. Return Shipping:
Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective item. We recommend using a trackable and insured shipping method to ensure that the returned item reaches us safely.
4. Refunds:
Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund. If approved:
- Refunds will be issued to the original payment method used for the purchase.
- Please allow 5-10 business days for the refund to be processed and reflected in your account, depending on your financial institution's processing times.
5. Exchanges:
If you wish to exchange an item for a different size or color, please indicate this when contacting our customer support team. We will assist you with the exchange process, subject to product availability.
6. Defective or Incorrect Items:
If you receive a defective item or an incorrect item that is different from what you ordered, please contact us immediately. We will arrange for the return of the item at our expense and provide you with a replacement or a full refund, as per your preference.
7. Non-Returnable Items:
Certain items, such as gift cards, perishable goods, and personalized/customized items (unless defective or incorrectly customized), are non-returnable.
8. Contact Information:
If you have any questions or concerns regarding our Returns and Refunds Policy or a specific return, please don't hesitate to contact our customer support team. You can reach us through our website or by emailing maryann@wackadoowonders.com.
At Wackadoo Wonders, we are committed to providing you with high-quality products and excellent customer service. We appreciate your business and look forward to assisting you with any return or refund needs you may have.
Thank you for choosing Wackadoo Wonders!
Warranty at Wackadoo Wonders
About Our Policy
Last Updated: October 3, 2023
Thank you for choosing Wackadoo Wonders for your product needs. We take pride in the quality and craftsmanship of our products and want to ensure that you have a positive experience with them. Please review our Warranty Policy to understand the terms and conditions that apply.
1. Warranty Coverage:
Wackadoo Wonders offers a limited warranty on select products against defects in materials and workmanship. The warranty period and specific coverage may vary depending on the product category. Please refer to the product's description or packaging for warranty details.
2. Warranty Registration:
In most cases, warranty registration is not required. However, it is recommended to keep your purchase receipt or order confirmation as proof of purchase in case a warranty claim is needed. If a product does require warranty registration, please follow the instructions provided with the product.
3. Warranty Claims:
If you believe that your Wackadoo Wonders product is experiencing issues covered by the warranty, please follow these steps to initiate a warranty claim:
- Contact our Warranty Department by emailing [maryann@wackadoowonders.com](mailto:maryann@wackadoowonders.com).
- Provide your name, contact information, order number or proof of purchase, a detailed description of the issue, and any relevant photographs.
- Our Warranty Department will review your claim and provide instructions on the next steps, which may include returning the product for inspection.
4. Warranty Exclusions:
The warranty does not cover the following:
- Normal wear and tear of the product.
- Damage resulting from misuse, abuse, negligence, accidents, or improper handling.
- Modification or alteration of the product without authorization.
- Damage caused by exposure to extreme temperatures, moisture, or other environmental factors not consistent with the product's intended use.
- Consumable items (e.g., batteries, light bulbs, etc.) with limited lifespan.
- Products not purchased directly from Wackadoo Wonders or its authorized retailers.
5. Warranty Resolution:
Upon inspection and confirmation of a valid warranty claim, Wackadoo Wonders will, at its discretion:
- Repair the product.
- Replace the product with an identical or similar one, if available.
- Provide a refund or store credit, equal to the purchase price of the product.
6. Contact Information:
For warranty-related inquiries or to initiate a warranty claim, please contact our Warranty Department at maryann@wackadoowonders.com.
Wackadoo Wonders is committed to delivering products that meet the highest quality standards. Our limited warranty is designed to provide you with confidence in your purchase. If you have any questions or concerns regarding our Warranty Policy, please do not hesitate to contact us.
Thank you for choosing Wackadoo Wonders, and we look forward to assisting you with any warranty-related needs you may have.
Privacy at Wackadoo Wonders
All About Information Security
Last Updated: October 3, 2023
At Wackadoo Wonders, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Statement explains how we collect, use, disclose, and safeguard your information when you visit our website, which is hosted on the Wix platform. Please read this statement carefully to understand how we handle your data.
1. Information We Collect:
When you visit our website, we may collect the following types of information:
Personal Information: We may collect personal information such as your name, email address, phone number, and postal address when you voluntarily provide it, such as when making a purchase, subscribing to our newsletter, or contacting our customer support.
Browsing Information: We automatically collect certain information about your device and browsing activity, including your IP address, browser type, and pages visited on our website. We use cookies and similar technologies to gather this data.
2. How We Use Your Information:
We use the information we collect for the following purposes:
- To process and fulfill your orders, including sending order confirmations and tracking information.
- To respond to your inquiries and provide customer support.
- To send you marketing and promotional materials if you have opted in to receive them.
- To improve our website, products, and services.
- To protect our website and users from fraud, abuse, and unauthorized access.
3. Data Sharing and Disclosure:
We may share your information with third parties in the following circumstances:
- With service providers who assist us in operating our website, processing payments, or delivering products.
- When required by law or to protect our legal rights.
- In connection with the sale, merger, or acquisition of all or part of our company, where your information may be transferred to the acquiring entity.
4. Cookies and Tracking Technologies:
We use cookies and similar technologies to collect and store information about your preferences and actions on our website. You can manage your cookie preferences through your browser settings.
5. Your Privacy Choices:
You have the following privacy choices:
- You can opt out of receiving marketing communications from us by following the unsubscribe instructions in our emails.
- You can update or correct your personal information by contacting us at maryann@wackadoowonders.com
- You can disable cookies through your browser settings, although this may impact your experience on our website.
6. Security Measures:
We implement industry-standard security measures to protect your information from unauthorized access, disclosure, or alteration. However, please be aware that no method of transmitting data over the internet is entirely secure.
7. Children's Privacy:
Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from children.
8. Changes to this Privacy Statement:
We may update this Privacy Statement from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated Privacy Statement will be posted on our website with the effective date.
9. Contact Information:
If you have any questions or concerns regarding our Privacy Statement or how we handle your data, please contact us at maryann@wackadoowonders.com.
Thank you for choosing Wackadoo Wonders. We value your trust and are committed to safeguarding your privacy as you interact with our website and products.